What do I do if a member’s eligibility is incorrect or not on file?

Our team will be able to assist with this. Please return to the contact us form and select I am a provider > I am unable to select a member during case build in the contact us form. Fill out the form that populates, and our team will reach out shortly to update the member’s information. You also can contact us at (800) 918-8924 to update your information.

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