Frequently Asked Questions I need to change the CPT code on my request. What is the fastest way to do this? I need to change the date on my request. What is the fastest way to do this? What do I do if a member’s eligibility is incorrect or not on file? How to register What is an online clinical consultation? Who and what guides our Post-Acute Care? What is included in the Cardiovascular solution? Where do you provide Post-Acute Care? How do I know when my test has been authorized? What additional tools are available as add-on programs to the Cardiovascular solution? What is included in EviCore’s Comprehensive Oncology program? What is included in the Radiation Oncology program? How to start a new prior authorization What if my tests do not get approved? What digital resources can I access to find out more comprehensive oncology information? What digital resources can I access to find out more radiation oncology information? I got a message from a SmartChoice representative asking me to call back; why are you calling me? How are policies created and updated? What is included in the sleep solution? How can I check my authorization status? Why didn't you call me the last time I had a procedure? What claims are subject to claims review? What is TherapySupport℠? How will my doctor know where I am going? How does EviCore handle large gene panels? What types of services are managed under your sleep solution? Don’t I have to go to a hospital for my procedure? What is included in the Medical Oncology program? How does EviCore communicate with the patient’s provider? How did you get my phone number/information? Do you offer a mandatory prior authorization program for all sleep studies? What can physical therapy do for my lower back pain? What is included in the Medical Drug solution? What do I tell my patient when their case is denied? What can chiropractic services do for my lower back pain? What if the request does not meet clinical criteria? What are my options when a case is denied? What is chronic pain? What services are managed through the Musculoskeletal Pain Management Program? What is SmartChoice? What is prior authorization? What are some facts about back pain How do we get started? Who is EviCore? How does my doctor access the Medical Drug Management solution? What is Post-Acute Care? Which EHRs does EviCore’s intelliPath® ePA support? My procedure is scheduled soon and I haven’t heard if my case is approved or not. Should I reschedule? Why is Post-Acute Care Needed? We already use the EviCore portal. Why would I switch to EviCore intelliPath® ePA? Why was my test, treatment, or procedures not approved? How does EviCore interact with Post-Acute Care patients? Why is providing EviCore intelliPath® ePA free of charge for EviCore-managed lives? What are my options following a denial? What types of cardiovascular procedures require prior authorization? What services are managed through the Musculoskeletal Therapies Program? Who is EviCore by Evernorth? What digital resources can I access to find out more medical oncology information? What services are managed through the Musculoskeletal Surgical Program? How does EviCore interact with providers? How do I obtain clinical certification for cardiovascular tests? Where are Musculoskeletal Program guidelines and how are they accessed? Healthcare Glossary Healthcare can sometimes seem like it is its own language. This glossary is intended to help define some of the common words that you will find on EviCore.com. Learn More Can't find what you're looking for? Contact Us
