How personalized outreach closes the preventive care gap

Despite the proven benefits of preventive care, only about 5% of adults receive recommended screenings based on their risk factors. The reasons are complex: many lack a primary care provider, don't understand what's covered, or feel overwhelmed navigating the health care system. This is where Chantal's story begins—and where direct member outreach makes a difference. Personalized scheduling support and guidance can bridge this gap, helping members complete the preventive care that catches conditions early, when they're most treatable.