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Aetna Better Health of Ohio Provider Resources

Please download and read through the following material. Our goal is to make working with EviCore as seamless and easy as possible. These documents explain the process. There is contact information in the material if you have any questions.

Effective 1/1/2026 EviCore will cease processing for Aetna Better Health Ohio prior authorization requests. Should you have any questions regarding coverage for 2025, please contact 1-855-364-0974. For 2026 coverage, please contact the Medicaid Hotline at 1-800-324-8680

Need Help?

Registration Instructions

EviCore highly recommends providers take full advantage of the online capabilities at https://www.evicore.com/provider

Here you can request prior authorization, review our nationally accepted evidence-based guidelines, and receive announcements about program updates. Access requires only your email address and a brief registration.

Register for Online Portal Orientation Session

Evidence-Based Clinical Guidelines