ECRM Resources

EviCore has introduced a new way of submitting service requests for providers. This new self-service platform affords users a level of control and specificity previously unavailable for requests regarding, but not limited to:

• Claims
• Eligibility
• Authorization updates
• Participation status
• Provider information changes/updates

Under the enhanced process, you can submit requests electronically via the ECRM platform rather than contacting our Client Services team via email. With ECRM, the user can not only choose from multiple options to ensure the issue is routed directly to the team that will address the concern but also has the ability to track the case’s progress and make updates if necessary. 

PLEASE NOTE: ECRM does not replace EviCore’s provider portal for initiating, updating, or managing prior authorization requests.