ECRM Resources

EviCore would like to introduce the new way of submitting service requests for providers. This new self-service platform will afford users a level of visibility and specificity newly available for requests regarding, but not limited to: 

• Claims
• Eligibility
• Authorization updates
• Participation status
• Provider information changes/updates

Under the enhanced process, you will be directed to submit requests electronically via the EviCore Communication Relationship Management (ECRM) portal rather than contacting our Client Services team via the current email -based process. With ECRM, the user will not only be able to choose from multiple options to ensure the issue is routed directly to the team that will address the concern, but will also have the ability to track the case’s progress and make updates if necessary.  

PLEASE NOTE: ECRM will not replace EviCore’s provider portal for initiating, updating or managing prior authorization requests.