Post-Acute Care
Clinical Guidelines

Post-Acute Care recently upgraded and some of your bookmarked Clinical Guidelines might have changed. Please ensure you are navigating to our most recent EviCore Clinical Guidelines.
Please note:

Adobe PDF Reader is required to view clinical guideline documents.

There may be instances in which your health plan policies take precedence over the EviCore by Evernorth clinical guidelines. If you have any questions, please reach out to your health plan.

If you would like to view all EviCore core guidelines, please type in "EviCore by Evernorth" as your health plan.

Follow the below steps to access the clinical guidelines.

  1. Enter your Health Plan name into the search field and click on the magnifying glass.
  2. Review the reason for denial from the letter you received.
  3. Identify the guideline title from the letter you received and then search for that guideline title by scrolling down on the page.
  4. Open the guideline that returns in the search results.


The reason for denial states in your letter states: This decision was based on your health plan’s policy called EviCore Post-Acute Care Guidelines.

Enter your Health Plan name into the search field and click on the magnifying glass, then click on the corresponding guideline to open the guideline document (example: Post-Acute Care Guidelines).

If you require a copy of the guidelines that were used to make a determination on a specific request of treatment or services, please email the case number and request to:

To request any additional assistance in accessing the guidelines, provide feedback or clinical evidence related to the evidence-based guidelines, please click here.