An issue affected Radiology, Cardiology, and Musculoskeletal auth requests submitted 3/7–3/11 for Cigna Payor Solutions and SAR customers. Some providers may have received an incorrect “No Authorization Required” message. The issue is now resolved, and submissions can proceed normally. For help with impacted requests, contact EviCore’s Client and Provider Services team via ECRM Services or 800.646.0418.
EviCore is continually working to enhance your prior authorization (PA) experience by streamlining and enhancing our overall PA process. You may notice incremental enhancements to our online interface and case-decision process. Should you have feedback regarding your experience, please provide it in the Web Feedback online form.
